Support Tickets

The Shapehost Support Tickets page is the place to go if you need help with your account or services.

In this article, we will take a closer look at what you can find on this page and how you can use it to get the support you need.

Ticket Management

On the "Support Tickets" page, you will see a list of all the tickets you have created, with the ticket number, status, subject, allocated department, created date, and last update.

If you select a ticket, you can see the conversation and have the option to close the ticket or submit a reply in case it is open.

Creating a New Ticket

If you need to create a new ticket, click on the "New Ticket" button on the top right corner of the page. This will redirect you to the Create Ticket page, where you can select the department, provide the subject, select the related services, and choose any instance from your account.

Finally, describe the issue in the "Your message" section and click "Submit Ticket". Once the ticket is created, it will be visible on the main Support Tickets page.

In conclusion, the Shapehost Support Tickets page is an essential resource for getting help with your account or services. Whether you need to manage an existing ticket or create a new one, you will find everything you need on this page.